As a state housing finance agency serving Tennesseans statewide, THDA is committed to expanding affordable housing options. Our mission is to create stable and affordable housing communities throughout Tennessee. As we handle sensitive client data, security is paramount. Outcome Tracker not only met our rigorous security standards but also offers the flexibility and accessibility essential for our HUD Certified Counselors.

Our transition to a cloud-based system has significantly enhanced our efficiency. Prior to Outcome Tracker, managing client data was a complex, cumbersome, and time-consuming process. This system has streamlined our operations, allowing us to focus on providing essential housing counseling services. The client-facing portal provides clients the ability to take control of their housing journey by securely uploading documents and tracking their progress. Additionally, the user interface is easy to navigate. Outcome Tracker's robust reporting capabilities have improved our data accuracy and compliance with HUD regulations.

The Outcome Tracker team has been exceptional throughout the implementation process, demonstrating a true commitment to understanding and meeting our unique needs. Their willingness to collaborate and adapt to our evolving requirements gives us confidence in the system's ability to support our mission for years to come.