Ongoing Services, Training & Support
After implementation, with your system live and teams trained, you'll be empowered to manage and update it as needed. But you're not alone. We offer ongoing support to ensure you have the service, training, and resources to adapt and grow.
Customer Support
1:1 Support Team
When your implementation is complete, you will be introduced to our Customer Support team. We are available to help with questions or issues and provide you with additional training as needed. Email, call, or send a request in our support portal and we will personally respond, usually the same day.
The Customer Support team provides 1:1 consultations and system evaluations to make sure Outcome Tracker meets your evolving needs. Group and individual training is available to make sure you’re utilizing all of Outcome Tracker’s features to their full potential.
Newsletters
We also send Outcome Tracker users and administrators regular newsletters to let you know about new features, upcoming trainings, and more. And we encourage our users to share tips about how they’re using Outcome Tracker so we can feature their work and creativity for everyone’s benefit.
Online Resources
Searchable Help System
Our Resource Center is always available for explanations and instructions on every aspect of Outcome Tracker. Many tutorials in our training library include both written and video content. The Resource Center a great feature for system administrators and training new staff members, so they can get up-to-speed more quickly, feel more confident, and be more productive.
Training Webinars
We provide regular webinars that are free for you to join as an Outcome Tracker user. The webinars are archived and available in our library of video resources to review at any time.
Self-Paced Learning Center
Our Learning Center includes self-paced lessons that will save and track your progress. The Outcome Tracker Learning Center is especially useful for training new users on your team, or teaching your team members about features that are new to them.
Upcoming Webinars
Outcome Tracker provides a vast array of flexible configurations and possibilities.
Schedule a demo to explore the comprehensive features and capabilities in detail.